Site Advisor Sucks

Posted on July 20, 2007 by Author

monopolyguy.jpg

I recently posted a rant about McAfee SiteAdvisor and how it was claiming that my new domain was a “Junk emailer Advertiser” and flagged my entire domain yellow.

I emailed SiteAdvisor and explained that we have never advertised in ANY emails and I thought that they should re examine my domain and change their rating, as it was wrong!

Here is the response from McAfee, basically a bunch of canned B.S., and links for me to pay their technicians for technical service, which I do not need, it’s Site Advisor that needs technical service so they can rate sites correctly.

I understand that you are encountering problems in setting up sites in your new domain.

On behalf of McAfee, I sincerely apologize for the inconvenience this has caused you.

To resolve your issue, it is best that you contact our Technical Support team to ensure that your specific technical needs would be thoroughly met and to address unforeseen technical issues that may arise.

To contact our technical support team, please visit our technical support site. The Technical Support site located at http://ts.mcafeehelp.com is designed to help you find solutions for your technical support issues. You should first search for your specific issue or use the Answer Center to drill down by product and category. Contact options are presented after you are unable to resolve your issue through FAQs (Frequently Asked Questions) or MVT (McAfee Virtual Technician).

If you are unable to find an answer to your problem, you will be presented with further contact options such as chat, email, forums, and phone support options.

The following steps will help you navigate the page:

1. Go to http://ts.mcafeehelp.com/?siteID=1
2. Click Contact McAfee Support located on the upper right part of the screen Real

Here is a list of our live technical support options for your reference:

a. Free Internet Chat. Support is available 24 x 7. Chat one-on-one with a live support technician who can provide you with solutions and even assist you with downloading important files to your computer.

b. Pay-per-minute 800 number: 1-800-644-8144. Support is available to all of North America from 05:00AM to 011:00PM, Pacific Standard Time. Cost is $2.95 per minute. The first 2 minutes are free. Credit card is required.

c. Pay-Per-Minute 900 Number: 1-900-733-2582. Support is available from 07:00AM to 01:00AM, Central Standard Time. Cost is $3.95 per minute. The first 2 minutes are free. McAfee will bill this to your home phone.

d. Pay-Per-Incident - Toll Free. Support is available for U.S. and Canadian Customers only from 8:00AM to 12:00AM, Central Standard Time. Cost is $39.00 per incident. This option provides you with priority access to technical product assistance for a period of 48 hours for a single issue. To purchase a PIN for access to this service, please contact McAfee Retail Sales at 1-801-772-1891. McAfee will provide you with the toll free phone number once you had placed your order.

If you require further assistance, please reply to this email including the previous correspondence. Your reference number for this incident is 23641771.

Sincerely,

Sonny G.
McAfee CS-Tier 1

Safe online? Avoid dangerous web sites using McAfee SiteAdvisor? ? a FREE download from http://www.siteadvisor.com?cid=27092
Don?t search or surf without it!

How the hell is this supposed to rectify the giant screw in the ass that McAfee has performed upon my innocent domain.

Yes once again a big business monopoly with no competition, at least in site ratings (yet) Strikes again. They just don’t care because they don’t have to.

Filed under: Blog, Censorship, Coast to Coast AM, Internet, McAfee, Monopoly, SiteAdvisor, discrimination, domain name

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6 Responses to “Site Advisor Sucks”

  1. Yadiel, on August 4th, 2007 at 3:16 am Said:

    SiteAdvisor is ok with most sites, and I am sorry to hear about your site being rated yellow. Google.com.pr (Google Puerto Rico) has been rated yellow (!) because they signed up at every Google domain and now are being E-Mailed about each one (Sender address is still Google, thus, rated as spam).

  2. Just A Voice, on August 25th, 2007 at 7:44 pm Said:

    Please see the recent posts at Feral Pundit and BTW SiteAdvisor took the yellow rating away and left me with no rating now.

  3. feralpundit.com » More Allies speak out in the battle with SiteAdvisor, on August 25th, 2007 at 7:55 pm Said:

    [...] Site Advisor Sucks [...]

  4. dairyman, on February 5th, 2008 at 2:25 pm Said:

    YES, SiteAdvisor is bull crap. Look up AntiSpyware.com’s site report. They won’t listen to me, or the experienced reviewers. Instead they would rather listen to a person who is rude to people that he/she doesn’t know. DEATH TO MCAFEE.

  5. Phyllis, on April 27th, 2008 at 4:41 pm Said:

    I have been having problems for quite awhile and I spoke to someone about them.Her name was Lavern. She was going to send me something on my e-mail to fix the problems and I never recieved it.Can some one please help? I am not paying money for your problem,

  6. zhelyazko, on June 29th, 2008 at 5:11 pm Said:

    My website got flagged with red with a warning that it sends spam e-mails. I looked at the e-mails that siteadvisor received from me and found out that these e-mails were never send from my mail server. I am not sure what is their way of testing this but apparently it does not work properly. I never used McAfee product in my life and will never do in the future.
    Their support sucks big time, everytime I call I get an indian guy who says that it will take 8 weeks for my site to get retested. I aksed for a manager and they say that I will get a call back from their manager shortly as he/she is busy at the moment. I never got a call from none of their managers. I will keep bugging them but one thing is clear SITE ADVISOR SUCKS BIG TIME. This software is a mess.

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